Nedbank just brushes off problems -reference number:***8

Very disappointed in the way the "Client Services Manager | Client Experience | Nedbank Ltd" are handling my complaint. I have reported a problem with Nedbank "Money Manager App" on 17 or 18 June 2022. The issue have been bouncing around the Nedbank digital team ever since with no solution. "Nedbank digital team has confirmed they have connected with Mr ...... and a case has been escalated to the digital team for further investigation, kindly refer to the following reference number:***8" I received a apologetic and non-committal phone call on Saturday rom the digital team. The problem however, remains, with no solution. Poor service Nedbank, Poor service. They just brush off problems and do zero about it.