Nedbank Isurance - What a joke

I have my bond with Nedbank since Nov 2017. At this stage i took out Homeowners cover with them. I then had my gate motor get damaged during a storm. When i tried to put through a claim on 3rd April 2019, i was advised that my Homeowners was not debited or activated. I was told i would receive feedback in a few days regarding this. Well days passed, and then a week. So i decided to get the gate fixed and took out a new Homeowners cover with my Insurance Broker. A MONTH LATER, i get a call to say they want to come assess the gate....WHAT A JOKE....i told them not to bother as i have my own cover in place. ON the 2nd of May 2019 i spoke with Asmath at the Nedbank Insurance department to ensure they do not activate this never existent policy and do not debit me. I also emailed them on the 2nd May the proof of cover. Low and behold....i get my statement and Nedbank is debiting me for insurance, which i was guaranteed will not happen. I call in and only to be told, the policy i sent, which is valid, merely did not note Nedbanks interest. SO, basically the person whom received my email did nothing, or knew nothing or what to do wit it and ignored it. It would be nice if the people working at Insurance actually knew what they suppose to do. Come on Nedbank, can you employ people that actually know the job and know what Customer service is. Time you guys started to try to provide a professional service....