Nedbank, Ismail and Dahya Incorporated you ****mers!

Good afternoon

In November 2023, I contacted Nedbank in regards to paying off my credit card that had been handed over, the hand over never made sense to me because I had a personal loan with Nedbank which was fine. After receiving the offer from Nedbank I immediately paid the account and considered it to be closed and done with.

I received several SMS messages demanding I pay R1000+ to Ismail and Dahya to prevent legal action.

I contacted Ismail and Dahya to find out what's going on. To my surprise this account has been handed over to them. My credit score has also been negatively impacted either Nedbank or Ismail+Dahya. They said I need a paid up letter to close the account.

I contacted Nedbank, they say there is a paid up letter on the system and it was supposedly sent to me. I requested they resend this to me as I did not receive it and that became a problem. I then requested that my credit score be rectified and I was told I need to email Nedbank with proof of how this has negatively affected my credit score. Despite explaining everything to the lady on the call and her understanding everything I had explained to her.

I have wasted my own resources because of Nedbank's negligence.

Please can someone help me stop Nedbank and other financial institutions from robbing their customers because if I didn't take the time to call and find out what the hell was going on, I would have been ****med into paying over R1000 to Nedbank for nothing.