NEDBANK, IS YOUR STAFF JUST ON THE PAYROLL ? OR DO THEY REALLY CARE ABOUT CLIENT SERVICE ?THEFTBREAK CLAIM NO.: ***

We had a Theft Break Claim reported and logged at Nedbank Claims Department on 13th December 2022. There was load shedding and our electric fence was cut and ******* climbed the wall and stole out the gate motor. Claims Department registered claim and appointed the assessors whom inspected the property on 15th of December 2022. Globe Scope Security was appointed by Digicall Assessing.

We explained to the bank and the assessors that we have repaired the fence on our own account as the repairs was less than the excess and did buy a gate motor through KGB Security and had it installed as we cannot open and close the gate by hand all the time as my husband is cripple. SAP Case Ref. No., Photos and statement as well as South End Security OB Report was submitted to Nedbank and assessors and sad to say. Till date no response from anyone. Tomorrow exactly a month and I paid from my pocket and no word from the insurer or Assessor. Is this how clients are treated nowadays. I really think people are just on a payroll as they don't care. Client pay their duty and that just fine. Or are they going to put the blame on the festive holidays. Companies need to be running as everyone cannot be on vacation.