Nedbank is useless

I am unable to do ANY online discussions with my Nedbank Branch, Menlyn Mall. My wife had three operations and she's the only one operating the online banking. Due to her illness, the PIN was entered wrongly. I had to visit them, given a new PIN [upon my request] - I had to re-register to make use of the 'new' online banking [software], which I did. I had to submit a new password, which I did. Profile No, which I did. PIN/profile and or password were rejected - after three tries my account was locked. Phoning the branch to help me set this up proved to be useless - both staff members either ended their calls with me.... I noticed it was 14:50 and they close at 15:00..... two calls to a helpdesk did not do me any good..... neither did an online chat with Bevan - he confirmed what they all told me 'go into your branch again, they have to re-set it'. Meaning I cannot 'help myself' with their online banking and app. to re-set my own account - I have the PIN and password and profile! It's meaningless to ask for help. Really....... no wonder we prefer to bank with Standard Bank - I had my Nedbank account for 55yrs, then changed to Standard Bank business and private accounts 30 yrs ago. Nedbank's people-unfriendly system and online 'help' is fruitless. 'Help'desk is just a name.