1 reviews | Active since Nov 2018
Nedbank is Useless
I made a deposit of R1000.00 cash to my account at the ATM on Thursday, 28 March 2019 as I needed to make an EFT payment on 29 March 2019 for an order. I got a slip that showed that my deposit was accepted. On 29 March 2019 when I tried to make the payment, there was no money on my account. I phoned the branch and was informed that it shows at their side, but it is still pending. When I told them that I am not satisfied with the situation and needed the money, I was put through to the Manager. I spoke to a lady by the name of Julia and she took my details and said she will investigate the matter. Another lady phoned me back, saying I should come into the bank and lay a complaint and then they will take up the matter with the ATM people or who ever. I needed to make that order and payment today as this is the last day to do it. I am not satisfied as cash should be available immediately. Now I have to go into the bank on monthend and sort out a problem that I did not create.
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
