Nedbank is Trash

Today (19 March 2019) I was called by an agent from the Nedank and she explained that they sent me a letter demanding that I rectify my account of which I never received such letter before. I asked her why they didn’t use/exhaust all means of communications that I have given to them and she told me that I cannot instruct Nedbank on how to contact me and I’m a debtor owing the bank. I told her that her approach is wrong because in 2015 they called me to rectify this but this time around I saw my name listed as defaulter without being afforded and opportunity to pay prior to their action. I told her that im a Nedbank client but she said that Im not a client but a debtor. These are the harsh and unprofessional words used because I understand that whether I have put R1miilon or owe R1million to the bank, they should be consistent with their slogan of “MAKE THINGS HAPPEN” rather “MAKE STRESS TO PEOPLE WHO OWE”

I also have a credit card with the bank, and anytime I’m in arrears (even if its R100) they will call me and sms me to rectify it. But surprisingly with the overdraft, they never emailed, called or smsed me that reminder. I still receive credit card statements on the email that I long gave to them but they cant email me information regarding my current account. They just blacklisted my name as a defaulter and now they want to further list a judgement against my name.

I do not deny that I owe them or paying the amount that I’m owing but their actions to me are very abrupt and unprofessional. Nedbank is also inconsistent with the communications channels that I have agreed with them.

Now they are telling me to make an arrangement to pay so that they can clear my name as a defaulter but I don’t want to commit to this just because according to my understanding they never told me about the intention to hand my account and state of my account prior to handing. Nedbank never ever called me about arrear account on this account. The concerned account even vanished from my profile banking and I can’t access anything regarding this account and the amount that I owe.