Nedbank is too big to listen and I hate that

I had a homeloan with Nedbank about 10 years ago. The house was sold through the Nedbank Assisted Sales program, which means the shortfall was converted into a loan of some sort. I have been paying that loan for years and have NEVER received any statement from Nedbank to say how much I have paid or what is still outstanding. I have asked for this previously but it seems like Nedbank is not prepared to give me this information. This is in violatio of the NCA and this is my last warning to Nedbank before I approach the NCR with my complaint.

Secondly, Nedbank still has this 'loan' listed as a homeloan at the credit bureau. I have asked for this to be updated to reflect that I no longer have a homeloan and I have been ignored. The result of this nonsense is that I have been declined a homsloan by other banks as they told me that I have a homeloan already with Nedbank and am payjng R4800. As things stand, I am.unable to buy a home for my kids and this again is an abuse of power by Nedbank.

My next step is to go to court to fix this whole nonse becus this bank just does not listen.