Nedbank is the wost

Nedbank issued me with a new ATM card, I was then instructed to activate it on the Nedbank money app, which I did, then I was told to go activate it at a Nedbank ATM, which is a very slow and backwards way of banking, anyhow I did. After activation using the standard bank issued card pin, I then attempted to change the pin at which point the ATM retained my card. I called the help desk and they told me I need to reapply for a new card at a fee, or go to the branch and explain. Why the hell do you then have a 24 hour help desk if I still need to travel to the branch for assistance. For such an expensive bank nedbank sucks