SMRM
Sofia Mawete Rachel Mafumba

1 reviews | Active since Dec 2015

22 Dec 2015, 09:51

NEDBANK IS THE WORST BANK TO BANK WITH!!!

Saturday morning 19/12/2015 around 7am I went to the ATM in Ghandi Square to withdraw money and all of a sudden my card was stuck in the ATM I tried my best to retrieve my card but I failed to. So immediately I called this number *** and a man picked up i explained to him what occurred and if he could quickly block my account and he told me I called the wrong department that they don't block accounts yet the man heard me crying and panicking but he did nothing to help me. A few minutes later I received a message that my whole salary was withdrawn from my account. 9am that day I went to the NEDBANK in Rosebank and told them what occurred and they said they can't refund me because it was a **** not a ***** besides that the consultants didn't even try to help me out the way I thought they would, because I had a little hope that they would refund me but they didn't. <br> I also went to NEDBANK in Ghandi told them what happened and asked to see the camera and he told me that the cameras weren't working. That was my salary I just received on the friday and didn't get to use a cent. I'm only getting paid on 25/01/2016 how am I suppose to survive until then? <br> <br> <br>

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Replies (1)
Nedbank
Nedbank's reply22 Dec 2015, 10:25
Official
Hello Eu Sou Ray ,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team