NEDBANK IS THE WORST BANK IN SA

I had an EFT charge on my card from uber, called Nedbank numerous times with them not being able to assist. Sent them a dispute form when I called to check the progress and gave them the reference provided on the email, the references was under another name. There are transactions that keep going on to my account yet Nedbank does not even know where they are coming from.

I did not receive any notification about the amount that was charged on my account I only saw it when I tried doing a transaction and noticed there were no funds, No sms for me to approve such a huge transaction and the people that are helping are not patient nor are they of any assistance. THIS IS THE WORST BANK EVER!! They even said someone from the ***** department would contact me but I do not even have a case reference number.....RIDICULOUS