Nedbank is the WORST bank EVER!!!!

I wish I could accurately convey the endless pain I have with Nedbank and AMEX.

Issue 1: It started off with me getting my AMEX card in July 2023 and setting up my money App. Okay no problem, it worked then for some time. Then, it stopped logging into the application. It just hangs (or loads) for a minute or so then says that connection to server is lost.

When I’ve been to the branch for assistance, they experience the same problem while trying to access my profile. So they’ve tried removing and adding my device, and even deleting my profile and recreating, but it still hangs.

So one main issue is that I don’t have visibility of my business expenses to ensure this account is taken care of, and nobody on the earth can assist me

Issue 2: When I did have access to the Money App initially, I changed the pin on the Money App, naively assuming that this would change the pin on the card. But it doesn’t. You have to insert the card in the ATM one more time with the old pin for it to take on the new pin. Now I’ve lost the original pin, and the pin I used does not work and the branch is not even able to reprogram a pin.

How Nedbank deals with this issue: If you call Nedbank, as soon as you say AMEX, they send you to Corporate Card. If you call Corporate Card and mention Money App, they send you back to where you came from, and this cycle continues ad infinitum, with nobody being able to assist you as if it's nobody's problem.

If anybody can solve this serious technical issue on my account, you would be a smartest person in my book because nobody on earth can resolve this, with tens of calls and multiple branch visits, Nedbank is unable to provide me a simple service.