Nedbank is the worst bank!

I’m deeply disappointed and angered by the experience and services of Nedbank. My husband is a private banking client with Nedbank and to say I’m appalled by how Nedbank has handled and treated his very urgent and serious situation is actually an understatement!!! My husband recently needed urgent information regarding a a once off payment he made in June. I was so shocked at how for the past few weeks!! Yes weeks!! His been sent from pillar to post! Just to get proof payment made by him in June 2025. Mind you he had even sought and communicated with his assigned banker and even he was of NO HELP!! Which for me is really shocking!! And when eventually he got this proof of payment,which by the way is very ambiguous as it does not specify who the payment is made to. And that in itself has become another mission as the people from Nedbank are now saying they are unable provide him with the details of this account that he made payment to! But the account number appears on his statement! I’m so confused by this???? What surprises me is that how is it possible that a bank such as Nedbank is unable to give important and pertinent information about payments made from your own account to another party despite having all this so called great technological features??? And surely if you’re a private banker there should be some sought of additional security or measures in place to ensure that you as a bank are able to see what’s going on in your account?? I mean even after my husband logged a complaint with Nedbank about this all he got was a half baked apology and STILL his issue was not resolved?? Surely IT / or some or other department like Forensic can track this??? Or is Nedbank saying once you make payment to someone whether it’s a once off payment or beneficiary payment if you don’t do a payment notification right after that? And if at a later you are in need of that information you will not be able to get that information anymore??? What systems are in place in Nedbank to protect their clients?? I have two other accounts from different banks and I can say with confidence that I am able to get any type of information about any payments made from my account whether they are once off payments or beneficiaries and I can get this information from as far back as 180days!!!! From my apps!!! But with Nedbank that is not possible!! This is so disappointing!! Nedbank needs to better! And even your customer relationship is really below standard!!! Nedbank private banking is a sham!