NEDBANK IS THE WORST

I ordered new credit cards (Platinum) to be delivered to me, and the courier service could not accommodate my times, (before 9am and after 3pm).

I just wanted them to deliver this to a branch for me to collect.

Then you call the call center and they force you to listen to their ****py advertising about their new ****py app for over a minute before someone takes the call 4 minutes later.

Thereafter they try and put you through to a the desired department and you have to enter your ID number, the person on the other line also asks for your ID number, you you are doing things twice. Whilst this is happening, the call was cut.....TWICE!!!!

Surely the *********** person on the other end has your details and they can phone back to pick up the conversation, but no..NOTHING HAPPENS

I upgraded my account to avoid such intolerable hassles, but I'm at this point now that I want to close my Nedbank account and move on to a different bank who can offer me service and not waste my time on 10min phone calls just to make a simple request.

This is really pathetic, Nedbank use to be much better than this.