1 reviews | Active since Dec 2014
Nedbank is the MOST useless bank
2 and a half weeks ago I called Nedbank Card Division requesting a statement<br> <br> 13 Feb <br> Received statement but figures on the statement were illegible<br> Called back and requested new copy<br> <br> 18 Feb <br> I got sent another copy that was just as illegible<br> Called card department - asked for a Manage, was connected with Jenelle who said that she would take care of it<br> <br> 19 Feb <br> Sent another statement, better quality but only contained info for 2 months vs request of 18 months<br> Emailed Manager Jenette - no response<br> <br> 22 Feb <br> Received another statement and again it contained 2 months statement information<br> Emailed Jenette, asked her to call me - no response or call<br> <br> 25 Feb<br> Received new statement for required months but a lot of the numbers were illegible<br> Called card division for Jenelle - couldn't reach her<br> Gave my no. to another Manager Mbale who called me back and the phone cut out - no follow up call<br> <br> Mailed Jenelle and told her that if I hadn't heard from her in 45 minutes I would put it on Hello Peter which prompted the only response I ever received from her saying she will revert shortly - that was 5 and a half hours ago.<br> <br> I just want a legible statement. <br> <br>
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
