TH
Tanya H

1 reviews | Active since Dec 2014

24 Feb 2015, 14:36

Nedbank is the MOST useless bank

2 and a half weeks ago I called Nedbank Card Division requesting a statement<br> <br> 13 Feb <br> Received statement but figures on the statement were illegible<br> Called back and requested new copy<br> <br> 18 Feb <br> I got sent another copy that was just as illegible<br> Called card department - asked for a Manage, was connected with Jenelle who said that she would take care of it<br> <br> 19 Feb <br> Sent another statement, better quality but only contained info for 2 months vs request of 18 months<br> Emailed Manager Jenette - no response<br> <br> 22 Feb <br> Received another statement and again it contained 2 months statement information<br> Emailed Jenette, asked her to call me - no response or call<br> <br> 25 Feb<br> Received new statement for required months but a lot of the numbers were illegible<br> Called card division for Jenelle - couldn't reach her<br> Gave my no. to another Manager Mbale who called me back and the phone cut out - no follow up call<br> <br> Mailed Jenelle and told her that if I hadn't heard from her in 45 minutes I would put it on Hello Peter which prompted the only response I ever received from her saying she will revert shortly - that was 5 and a half hours ago.<br> <br> I just want a legible statement. <br> <br>

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Replies (1)
Nedbank
Nedbank's reply24 Feb 2015, 15:14
Official
Hello Tanya Hattingh,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team