Nedbank is taking its Customers for Granted, have become extremely poor with communication and a Collapse of their Customer Services Desk

On 28 July 2026, I submitted a complaint and query to the bank's Customer Care department. After receiving no response for two days, I followed up on my complaint. It was only then that I was issued with a complaint reference number.

On 03 August 2026, I received an SMS advising that I was not reachable. This statement is not true. I did not receive any incoming call or missed call notification from the bank. I immediately responded via email, advising the bank that no such call had been received, and I disputed the accuracy of the message (SMS).

On 04 August 2026, I lodged a complaint via the National Financial Ombud, which was yet another waste of my time as I never got a response except the automated response for receipt acknowledgement.

At the time of lodging this complaint with your platform, my original complaint remains unresolved.

I request that Hello Peter help investigate : 1. the bank's handling of my complaint and ensure that Nedbank addresses my two concerns I previously raised. 2. the bank’s delay in responding and require the bank to account for the delay in responding. 3. the inaccuracy of the bank's records re. the alleged telephone call.