JM
Jermaine M

1 reviews | Active since Nov 2012

26 Jan 2017, 14:28

Nedbank is *****ing my money!

<p>I am paying my Nedbank Credit Card every month with the intention of settling it as it was handed over. I made an arrangement to pay it off with R300pm. I have been paying every month since the arrangement was made and had not missed a single payment. </p> <p> </p> <p>In the past before the arrangement they had taken random amounts of money from my nedbank account at random times and depsite several attempts they point blank refused to give it back. So i managed to free up some money and made an arrangement. </p> <p> </p> <p>They just today took R1,249.20 from my account a few days before having to pay rent after having just paid the deposit for the new place. I dont know what i am to do. judging from past experiences they wont give my money back. this is but a poor and desperate attempt at getting that money back. </p> <p> </p> <p> </p>

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Replies (3)
Nedbank
Nedbank's reply26 Jan 2017, 14:46
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

JM
Jermaine M's update31 Jan 2017, 12:53
Reviewer Update

Nedbank have said that they cannot refund the money but instead will compensate for this by writing off whatever amount was still owed and have now closed the account. i am awaiting a paid up letter but have received confirmation of the closure.

I am happy with the outcome though a great inconvenience in the short run the long term convenience of not having that debt over my head takes a weight off my shoulders.

Romans 8 vs 28

Nedbank
Nedbank's reply31 Jan 2017, 13:16
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.