NEDBANK IS SO DISAPPOINTING

I am so frustrated, angry and kick myself why I ever associated myself with this bank.<br> I settled my credit card end of October last year, I paid R1250, which is the amount that was outstanding on my credit card, then requested the consultants to close my account, that consultant told me that the legal department is closed, they will forward the request.<br> Guess what, I try to apply for credit yesterday, I have been rejected because my profile says I owe Nedbank credit card R1050, and I am nine months in arrears. Now I am unable to get credit because of a debt that I have settled, only that Nedbank cannot do their job on their side.<br> Please correct your mistakes, you have destroyed my name for no reason. And please update my profile with the credit bureaus and please send me the paid up letter and proof that the account is closed.<br> that is all I ask