Nedbank is sinking

I was happy when I started doing my banking with Nedbank about 20 years ago. But the last couple of years things are going from bad to worse. The confusion between banking app and Nedbank ID is sickening. The registration of a new phone (same SIM as before), lead to the one password reset, the command to now login with the new password, with the next reset being ordered, all in a giant loop till my electronic banking was blocked with the order to go to a branch... And we all know how long the lines are... And how powerless the branch people are to do anything regarding Internet banking! So I wrote to them, it is now two days later, no reaction.

Another problem : I received notice that my credit card was sent to a miserable branch far away from me. I wrote then on the internet enquiries , asking why it was sent there, telling them I have all the possible Covid-19 comorbities and if they couldn't, like many other banks, deliver my card to my home. "Yes", they rep****. If I would pay R300! Don't they make more than enough money of us poor sods...?

I would not recommend anybody to join Nedbank anymore