Nedbank is ******** people

Nedbank deducted two R185.00 on the 16/11/2020. The reference was card fees. I called their call center on the 7/12/2020 enquiring about the transactions. I was assisted by a lady, I forgot her name. She told me that the money was deducted by mistake, the will reverse the money into my bank account within 3 days. She also gave me a reference number: ***5.

Today is the 11/12/2020, the money is still not on my account. I called their call center in the morning around 10:00 and spoke to Smiso, he told me that the account was handled by someone he knows, he will go to her and ask what is going on, then he will call me back. It's been more than 3hours now, he hasn't called me back. I called again and spoke to someone, he transferred me to the complaint department, and I spoke to Charles. But we didn't get far with our conversation because my airtime was exhausted.but I gave him the ref number.

I wasted more than R50 airtime today, trying to get answers from nedbank without success. How many people are loosing money everyday from this "incorrect deductions" from nedbank. If I didn't call them and investigate, would they have returned my money back? Nedbank is ******** people, and they are not aware. I want my money returned to my bank account, before I take this matter further to the Ombudsman. How can I trust a bank that takes people's money for no reason, my money is not safe with them mos. I want my money.