Nedbank is not what it used to be.

I was called by a person affiliated with Nedbank in 2023 concerning my late mother's deceased estate bond account regarding a refund. Her estate was wound up years ago. I investigate the matter only to have an attempted phishing attempt on my Google account. Raised it with their ***** department and validated the refund amount did exist. Went through the arduous process of opening up another late estate account and followed up with the local branch 6 times to find someone contact me from their deceased estate department via email that the refund was payed but it wasn't. Went back only to find the file was flagged by PWC. They charged me R40 to print a statement to prove that no monies were payed to me by them and the consultant asked me to open another transmissions account. It's now Feb 2025. I've received not one phone call from their deceased estate department to explain the matter not even once. You can't contact them directly. Run! Their system is so compromised the ****** seem to be working faster than the employees. Not transparent at all.