Nedbank is not the bank it used to be! It Doesn't Treat Custmers Fairly

Nedbank not treating customers fairly.

I am writing to formally lodge a complaint regarding the *****ulent transactions that occurred on my bank account.

I reported these transactions to the bank as soon as I became aware of them. However, I was informed that I am being held responsible and will be charged for these *****ulent transactions. This is unacceptable, as I did not authorise these transactions, nor did I act negligently.

I am requesting the following:

1. A full investigation into the *****ulent activity.

2. A reversal and refund of all charges related to these *****ulent transactions.

3. A clear explanation of how the bank concluded that I am at fault despite reporting the matter promptly.

As a customer, I expect fair treatment, transparency, and protection. I trust that this matter will be handled urgently and professionally.