Nedbank is not the bank for me.

I have been trying for two days to get an app failure resolved. My app did not want to open. On twitter I was told to uninstall and reinstall and "yes you can use the same credentials. Still no resolution. I asked to speak to a manager and was told my device is faulty. Why must this be acceptable to me. Again my funeral policies are not paid. If I did not have credit card debt, I would close this account immediately.