Nedbank is not serious about Customer service

I have been a client of this bank for more then 10 years but my recent experience has been nothing less then poor,frustrating and incomplete service from the Bank.I found myself last month having a problem with my account,which I still do, were ********** merchants were trying to debit my account and due to no funds being in the account I kept being charged R8.60 by the bank when worked out the charges came up to R266.60 plus the card replacement fee which is still not yet reversed.I reported the ********** attempts on my account at the branch on Fox street in Johannesburg on the 20 November 2019 and was advised to call the call centre which in turn spoke to ***** and they advised the call centre to block the card and have me fill out a dispute form inside the branch that included the ********** debits and the charges from the bank.Whilst on the line I was promised that I would also not pay for the replacement card as obviously the charges and the attempts were ********** this too was later to be the same agreement that would come from the branch staff and its manager.It has been a month now and this morning I get an sms advising me that a credit from ***** was made into my account of R99 this is not the amount that I was disputing and its been a frustrating 4 weeks where I didnt even receive a single call from the branch which kept promising me that they would call me or do follow ups with me I am tired of the up and downs that I have been having to do for a simple reversal that had to be done on the account.Guys if there is no use for clients to fill out long dispute forms then please stop fooling us at branches or telling us our matter will be resolved if the Bank is going to do not only incomplete work but also not follow up on there cases I am absolutely annoyed with the service and I have had nothing but great service from the bank but this was just a serious wake up call when one experienced a problem and its taken a month of back and forth between the branch and the back office team for Nedbank....My phone number is *** and my case number is ***3