Nedbank is not professional.

I had a query on my account and addressed it with my professional banker at the Hatfield Centre. He forwarded the query to a lady who assisted me. She rep**** by e-mail that she would look into the matter and report back to myself. A second e-mail was send to me on 2017-09-14 advising that she need to read thru a few documents and will advise me of the outcome the following day. It is now the 6th of November and I have not heard from her again. I have send e-mails to her to follow-up and also tried to phone her but only get a voice mail. Today I found out that she has moved to another division and I assume that is why she is not coming back to me. I tried to phone the Hatfield Centre to speak to somebody to assist me but to no avail. If this is the service that Nedbank is currently providing to their clients I need to rethink my bankers. You are definitely not professional????