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Antonio R
1 reviews | Active since Sept 2017
18 Jun 2018, 13:19
Nedbank is **NOT **not talking to their clients
I sent a complaint to email address: ********** on May 22. I got no reference number or response.
I then sent an email to the same address on May 30 asking for a reference number and once again I have not received a response.
It appears that the Nedbank is DEAF to their tag line Talk to Us!!!
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Replies (3)0
Replies (3)
Nedbank's replyOfficial
18 Jun 2018, 13:43Dear Antonio
Thank you for raising your concerns with us and apologise for the delays you experienced . A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Nedbank's reply18 Jun 2018, 13:43
Official
Dear Antonio
Thank you for raising your concerns with us and apologise for the delays you experienced . A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
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Antonio R's updateReviewer Update
18 Jun 2018, 18:57Please don't "apologise for the delays" - that's a simple and easy cop-out for poor client service.
Tell me the reason for the delay!
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Antonio R's update18 Jun 2018, 18:57
Reviewer Update
Please don't "apologise for the delays" - that's a simple and easy cop-out for poor client service.
Tell me the reason for the delay!
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Antonio R's updateReviewer Update
19 Jun 2018, 12:56Seriously - "Noted" is not an explanation for the delay!
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Antonio R's update19 Jun 2018, 12:56
Reviewer Update
Seriously - "Noted" is not an explanation for the delay!