Nedbank Is ***********. Not for poor people too

Good day.I am a passport holder banking with Nedbank. I went to Nedbank to Nedbank Eastgate to update my details because my old passport had expired and I had a new one, up on my arrival i was informed I should update all my details including prof of employment and work permit. I was to return the next day with the missing documents. When I got home I discovered they had frozen my acc.I returned the next day with all the documents requested. It was the beginning of a never ending nightmare. One wonderful lady assisted me to capture all details and i was told my acc would start working in 48hrs. Nedbank started sending me emails staring my account has been blocked because of missing document.( mind you the acc was blocked already) I went to Nedbank Bedford gardens to check why my account was still blocked after i submitted all documents. In Bedford they told me to go to the person who had assisted me first time. Meaning I had to go to Eastgate branch. I went to Eastgate branch and had to wait for over an hour because it was said I should wait for the actual same person who had assisted me . Eventually the lady called me in and checked what was wrong . She read the rejection reason which claimed my passport number was wrongly captured. I gave her my passport and we both looked at the screen to see what the problem was. There was nothing wrong with my passport details. She checked everything over and all was exactly as it shows on my passport. This was now 3 hours in the branch . After this I received again another emails saying my account was blocked for the 4th time. Same account. Today I sent am email to the lady who assisted me to try and see if she has resolved the issue, guess what. This is her exact response. "Morning Odeline , They picked up your old passport number at FICA and I have no means to remove it. What I did was escalate your query " Nedbank is extremely poor with communication . Its still very cloudy as to which document exactly is missing. These emails never clarify which document is needed, they just tell me to go to branch. In branch they don't see any problem. Where must i go to handle this problem. how can it be possible that it takes 16 days to identify a problem. I am a domestic worker, i will lose my job if i keep taking day offs. i am not paid for the days I don't work. iv lost 3 days of my salary to make it worse I've no access to the money in that account. How do I feed my children? Nedbank IS NOT FOR POOR PEOPLE , If you are poor and only have that account ,know you will lose that little money any time and they will never take responsibility.