Nedbank is not business friendly

I lost my phone and the Nedbank authoritacator was on there. When calling Them and asking how to rectify this I was told to fill in a form. Got the form first struggled to open it on a few pc then eventually got it working. Called in and asked do I just fill in the red parts answer yes I do that send it away get a rejection form not filled in correctly BUT I called for help! Then I fill it in! Oh wait rejected again some error I call AGAIN at this stage I’m struggling to sign with adobe. Then we eventually upload a signature etc OH WAIT REJECTED why digital signature why in heavens name can’t they be clear I now have to link it to a pc fill in digitally and then print and sign! How difficult do they make it for customers bearing in mind I can’t close December books because of this! They don’t care. So last night I do the whole process like they asked and now I get sarcastic emails still saying it’s wrong! I’m at theeeee end!!!