Nedbank is not a user friendly bank - very inconvenient

If you have any other choice or you haven’t chosen to bank with Nedbank yet, please do not make the mistake!

We visited a Nedbank branch on Saturday 13/04/24 for a rather urgent matter and were told they no longer have consultants and that we could schedule an appointment for sometime during the week (which is extremely nonsensical, seeing that we work during the week and only have time during weekends)…

Subsequently we were given a toll free number to call to discuss our needs. We called the number immediately and after 15 minutes of being bounced around different call centre agents, we were eventually told that our case would be allocated to a consultant who would call us back on Monday. It is now Wednesday evening and still no call to assist with this very urgent matter (only to us apparently).

So a word of advise to those who are not yet banking with Nedbank, please keep in mind that they are not at all customer focused. I don’t know who advised them that banking should be done this way.