Nedbank is not a shoulder to cry on when needed

I have been banking with Nedbank for a while. Have three accounts with them. Took out a loan and paid it before the term, took out another one and never skipped a singe payment. Would like to get a home for me and my daughter and my own bank declined me . The amount i'm applying for is way less than the amount I qualify for yet I still get no help. I was advised that the current loan amount can be included in the bond application by two advisers in the branch and call centre yet I still got no assistance from my own bank. Thanks to Bjorn for escalating the matter to credit management however I still feel that something can be done. If you as my own financial institution cannot assist me who do should then help me? Do you not consider the relationship I have built from Jozi to Cape Town with you? So many people said horrible things about Nedbank but I expressed my happiness with you. Right now I feel like just a number, meaning that the relationships you create with us as customers are not legit if you cannot help us as clients when we need you the most. I am extremely disappointed and my relationship with Nedbank has been shattered and I feel very misled . Unhappyloyalcustomer