Nedbank is NOT a people's bank

<p>I am a Nedbank customer.. On 14 April 2016, before I left for Groblersdal, I filled up at Engen Pitstop in Ermelo and the attendant swiped my Nedbank garage card for R 792.52 using Nedbanks' mobile swipe machine.. <br />Sa****ay afternoon, back in Ermelo, I checked my account only to see that the amount has been deducted twice..<br />I went to Engen on Monday and were informed that it's not the first time this happened, and apparently only with Nedbank clients.. According to the manager they've reported their Nedbank swipe machine 3 times already and to no avail.. (but they keep using it.!)<br />I need to wait 3 working days to see if the money has not been refunded to my account..<br />Needless to say, no such luck..<br />I went back to Engen again and was informed that I need to go to Nedbank to clear the issue..<br />At Nedbank I was put on line to speak to a card consultant, who told me that I can't query this amount as it has been deducted by a third party and the third party is suppose to log a query..?? (Never mind that it is MY account..!!)<br />I went to Engen again.. To resolve the issue I suggested that the manager check their bank statements and see if they've actually received the money twice.. (In which case they won't refund the money but they will have me fill up again or buy at their convenient store for the amount..!) <br />I was told that only their auditor can do this and he only comes around to fetch the books once a month.. So it seems although the bank statements are there, nobody is allowed to look at them.. (suppose it's a blind person doing the actual printing then)<br />After about two more weeks I'm at Engen again..! Apparently they haven't received the additional money.. The manager at Engen used to work at Nedbank until recently and he actually logged a call at Nedbank regarding the deduction.. Now I need to wait 45 days for Nedbank to resolve the issue..!! Apparently that's how long it takes to refund, if they are willing and able to, the additional money which they deducted from my account and which I am not allowed to query on my OWN account..!!</p>