Nedbank is not a business focused on customer service

I have a trust account at Nedbank. They unilaterally blocked/restricted my account without informing me. Upon investigation, it turned out to be for FICA purposes. That said, they are happy to accept deposits into the account but block the owner of the account from transacting from it under this condition. I have been struggling now for more than two months to get my account activated. I was not getting feedback from my "Business Banker", Nadiema Safter, despite several phone calls and emails. As it turns out, even raising this to her supervisor level, one Elroy J, I still get the same treatment with no-one returning calls or responding to emails.