NEDBANK IS NO SERVICE FOR NEW BUSINESS OWNERS AND NO FEED BACK

Nedbank is suppose to give us a service as company. We app**** for a business loan last year September when we open the shop and then they it was never submitted, then it is submitted with mangement statements......no feedback ever. When we change and the service is more poor than ever? The adverising of service for new business WITH NEDBANK IS not true, we don't get any service ever from Nedbank. We think to change to FNB for better service. Our personal accounts and home loans everything is with Nedbank, but if this is the service we receiving after 6 monhts in business we must rethink if this is the way to go forward. We make phone calls after phone calls no emails NO feedback?