Nedbank is negligent!

I cannot believe my credit card has been frozen for two weeks now. And of that two weeks I've been to the bank 3 times and every time I was told the hold had been removed and my funds would be available in 24 hours! After nothing happened and an ATM shutting down with my card inside I decided to call the call centre who told me this hold would not be removed until FICA verification had been done! FICA verification I had no knowledge of! I then went to the branch only to find out my FICA had been pending since 30 June! The consultant had not informed me of anything that I needed to provide! I had previously provided a proof of address twice!! I then brought in a new one and was told they would call me and confirm the FICA had been done. This was supposed to be within two days but we are now at the close of the third business day and still nothing!!! I am absolutely horrified at the negligence Nedbank has displayed. Please correct this and remove the hold on my card!!!!