Nedbank Is ****ming its Clients!!!!!!

Hello Peter I just want to alert people about the **** Nedbank does to it's clients, after this I'm further escalating this to Ombudsman.. On the 5th of July I requested from bolt and the trip was cancelled Bolt has sent the reversal but yet on my bank app it shows as grey, when I enquired with bolt they told me my bank has a prehold authorization and that they are the only ones to release it, when I keep calling they keep sending me from pillar to post and not wanting to reverse my money back into my account, secondly Yesterday I reversed a Debit order Till now the reversal shows as unpaid yet I received a message that my debit order reversal has been successful and money has been returned on my account yet when I check it does not reflect!! Nedbank Takes its customers for granted!! I AM SO DISAPPOINTED WITH THE SERVICE AND THIS **** OF TAKING PEOPLE'S MONEY AND NOT REVERSING THE AMOUNTS ACCORDINGLY I WANT MY MONEY BACK NEDBANK!!!!