Nedbank is letting me down: There is just nobody who can assist me. What do i do?

<p>I have a current home loan. I have app**** for a re dvance via my Personal Banker: Gilda Petersen. She rep**** to me that there is a hold on my home loan = "tecnical error" and i have to call the call centre to assist me in the removal of this hold.</p> <p>I called this morning. Call duration was 56 minutes. Still no solution! I spoke to Mandy at Home Loan Services. Shetransferred me to Collections so that they can explain. Esme at Collections said she needs to put me through to Private Banking Sector. Alicia at Private Banking said that i have come through to the wrong dept (Small Business) and that she will put me through to Nedbank Home Loan Sales. There i had Hanna who really tried to assist but said that the department who should be able to remove the hold is Home Loan Services. I get put through to Home Loan services and who answers: "this is Mandy speaking how can i help!"After 40 minutes on the phone i get put through to the exct person where this call started. She put me on hols. After 10mins being on 'hold' i put the phone down. Nobody at Nedbank can assist. I then get a call from Adri at Nedbank, only for her being shocked that my personal banker hasnt resolved this for me. I asked he to refer me to someone i can take this matter and resolved it. She said she will send me an email ........ What do i do? I have banked with Nedbank for almost 40 years? The pain of changing bank is just not something i have the energy for. Anyone with some advise please? I am so distraught over this experience. Changing banks is just not the solution to me. Really Nedbank, surely there must be someone who can assist?</p>