NEDBANK IS IGNORING MY COMPLAINT.

I complained about my homeloan that is in "technical arears" whatever this means has to do with "not actually in arrears". But this does not help me. I complained anout this twice before. No one at Nedbank is coming forward to resolve this matter. This is my third attemp at trying to resolve this issue. This complaint is live on the Nedbank page. But Nedbank didnt attempt once to contact me in this regard.