Nedbank is Horrific, Unreliable, Don't Care. I will NEVER trust them with anything.

I have transferred money from the UK to SA as urgent. It was a life and death situation. I accept that International bank transfers can take up to 5 working days. In this case it is now 14 days and the issue is not resolved with Nedbank constantly giving a different reason as to why they are not releasing the funds. My bank in UK have been working closely with me to try and resolve as we have the cleared funds in SA and the evidence to prove it. Nedbank initially said they need the full name, DOB and nationality of the beneficiary. Yet, it has never been asked before and also not requested on their end when completing forms. Today (14 days later) then now want an IBN number and swift code - never asked for before. They do not communicate, don't give clear instruction, isn't transparent and lastly don't care. We still don't have a name of a responsible person we can contact to get all the advice and return with the information. They are also charging bank costs to the recipient because they have nothing in the bank but yet we have paid money in. It feels like **************** and just a dark hole where money disappears and nobody takes responsibility.