Nedbank is bigger ******** then ********

on the 23 August 2022 a debit order went off my account, which I do not recognise. I contacted Nedbank through their chat facility on their App, and the agent I spoke to informed me this is a mandated debit order, and for that reason i cannot reverse it. Now I am shocked, because mandated means I approved it before it happened, it was for a service which I did not receive, hence I should be allowed to reverse the debit order and the company should prove to the bank I received their service. Much like how a chargeback should work. But it seems Nedbank would rather assist the people who have cheated me then assist the person who is their client.

I am really tired of Nedbank now, every month is a problem. I transferred money internationally, the money never went through, Nedbank reversed it into my account, the charges for getting my money back and charges for transferring funds which never went anywhere, amounts to more then the amount I transferred which leaves me at a loss

I truly disapprove of Nedbank and will be lodging complaints with the banking ombudsman