Nedbank is bad news

A transaction of R6000 went through my account on the 21st of July and the transactiondidn't have details of the beneficiary. I called Nedbank client contact center and was referred to different departments who also couldn't help. I went to two different branches and still no one could trace the actual beneficiary for the transaction or where the money went. I emailed their special services twice on the 21st and 26th of July but to date haven't received any response. Ultimately I posted my dissatisfaction on Hellopeter but the bank didn't respond still. This to me shows that the bank doesn't seem to care about it's clients.