GL
GAVIN L

1 reviews | Active since Apr 2015

30 Apr 2015, 18:48

NEDBANK IS AJOKE IN THE 21C

After multiple phone calls excedding R500.00 I exhausted all avenues it would seem to get any sense out of anyone at this dysfunctional bank where from one entity to another (Call Cente/Gardens Branch/Credit Card Division ) a vacuity exits when it comes to product knowledge or how to remedy an issue that obviously has not been thought through, namely that if one is not able to walk into a branch office in South Africa, for reasons of being abroad or incapacitated etc, one cannot make any changes so that online transacting with a Nedbank credit card is impossible. Furthermore Nedank has NO faciltiy via PayPal or any other online payment system. A contemporary financial institution it patently is not, stuck in in a retrogressive mindset when banks were less accountable for performance and client service. Calls promised are rarely to never returned and staff sound as interested to serve as an anaethetized slug. It is an instituion out of touch in an era of technology and computerization concommitant with a egaliterization of social power structures. Mediocrity magnified magnificently. Pathetically cynical in its approach. Time to jettison this bank and move on in the 21C.

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Replies (1)
Nedbank
Nedbank's reply02 May 2015, 09:17
Official
Hello gavinlouch,


We acknowledge your comments posted on the Hello Peter Consumer Website.

Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team