Nedbank is a **** shame

The nedbank call center is just something else. I paid off my credit card after i was given a settlement amount. I paid on the 13th December and on the 17th December I spent about 35 minutes Speaking to Sbongiseni to close the card and he confirmed that it will be closed i should be receiving a paid up letter in 7 days. Nothing was received instead i received a statement on the 7th January and i called back, i spoke to Micayla and she mentioned that the card is in a process of being closed and i will receive a paid up letter in 5 days. Well 7 days later on the 14th i called back to check how far the process was and i spoke to Bafana who told me the account was very much active. He promised to log a call and call me back to let me know the call has been logged but i received no call and no paid up letter. I cut the cards long time ago and i'm not ready to deal with nedbank again in the future so please close it because i won't be tempted. Your staff is *********** and make promises that they cannot keep. Kindly assist us please as your clients.