Nedbank is a *******

A week ago I went to Nedbank to deposit cash into my account. The deposit machine was unoccupied and I chose to use that instead of going to queue inside. I punched in the account number and followed the ATM prompts until I was prompted to insert my valuable cash. Soon after that the machine said validating notes... I waited & waited then eventually it said the machine has some error, the screen went red. I called the security to call someone for me and I explained what just happened, he went in and came back saying they are saying I must come inside. I found this annoying too cause it meant leaving my unfinished deposit process hanging as the machine immediately brought back the normal screen without acknowledging my transaction or refunding my money. After a 10 minutes wait inside, I ask to speak to the Manager who was totally useless. She passes the buck to the consultant and when I finally speak to a consultant his colleague goes to check the machine and he comes back confirming that the deposit machine is jammed. The consultant fills out a claims form and I'm told to come back in 2 days, saying that's the procedure. 2 days goes by and I waste my valuable time again by going back to the branch and I'm told its still not sorted I'll be called til today. I am so disgusted by big companies like Nedbank who will not hesitate to deduct charges on your account for any inconvenience you cause them. Im a start up entrepreneur and highly depend on my clients to pay what's due to me on time of which they don't always do. I have 3 debit orders in my account that are worth R300, if there are no funds, Nedbank charges me about R150 for each debit order that fails, they actually charge more than the actual amount I'm supposed to be debited for. Then they inconvenience me for the entire week and all I get is sorry?? Who's fault was it that the deposit machine was jammed? How much can I charge them for the inconvenience they causing? I am so sick and tired of this social chronic ill of the rich getting richer at the expense of the poor! I'm disgusted by how Nedbank will charge you for every tiny movement I make on my account or any inconvenience I cause, but when they make an error that is highly inconviniencin & has financial implications, all they say is sorry!!!