Nedbank is a joke of a bank

This is the most frustrating experience I’ve had with any bank. Consultants to the call centre agents providing different information. I started the process of applying for a bank account over 2weeks ago!! I still don’t have my card. I was told the stupid lock box thing will be quickest way to get my card but I’m still waiting. The consultant told me 48hrs… the app states 2-3 worries days. The call centre tells me 3-4 working days. I wonder what it will be next. I regret even having the thought of switching to Nedbank.