NEDBANK IS A JOKE!!!! COMPLETELY USELESS AND UNHELPFUL!!

Nedbank Greenstone - disgusting service! Today I went to buy forex for my trip to Portugal which is in September. My visa appointment is in Friday and one of the requirements is my proof of purchase of my forex. I was then told by the rudest lady that I cannot be assisted because I can only buy foreign within a 60 day period of my flight (which I was unaware of as it used to be a 90 day period). I then explained that I need help because my visa appointment is on Friday so what do I do? I kept getting told that they can't help me.... so I then asked to speak to a manager and was sent to the "Team Leader" who was just as unhelpful. I explained my situation (please also not that on Saturday I will be within the 60 day period so I am literally only out by 2 days) - the manager then says she can't allow me to buy the forex so I then said that I understood the policies so can they please just give me some sort of letter for my appointment at VFS to explain that I can't purchase the forex now, to which I was told not they still can't help me. So I then decided to go to FNB (thank goodness I also have an account with them). FNB were so helpful!! They allowed me to order my forex online and just state that I will only be collecting the forex within the 60 days. So I ask you... hoe can I be helped by FNB and not by Nedbank?? They both have the same rules but yet one was able to give me solution. I then went back to Nedbank and told them how FNB had been able to assist and none of them even cared... they are so *********** and unfriendly! Customer service at Nedbank has never been a priority and I will definitely be closing my account. Nedbank as a whole is completely useless but the Greenstone branch is the absolute worst!