NEDBANK IS A HUGE FRUSTRATION!!!

NOT SERVICE DRIVEN! NOT CUSTOMER FOCUSSED! NOT TECHNOLOGICAL DRIVEN!

I have been complaining about Nedbank forever so now I am going to close my accounts! I have been trying from 24 Feb to open an NPO account. Twice I had to go physically to the bank to complete endless paperwork and I have the privilege to private banking which in this case is not helping at all. Today 9 March after the second visit there is still no approval for my NPO account for a sick friend suffering from cancer with no medical aid. No one explained exactly what they need, the private banker did not even know herself! It is endless paperwork and driving to get the signatures and yet there is always something incorrectly completed!

I HATE NEDBANK!!! They make me rude and frustrated and how can a bank be so behind with technology!!!!