Nedbank is a ***** playground. The risk administrator was rude and not sympathetic

I bank with Nedbank, my whole life is with this bank from bond to car finance. The bank has allowed ***** stars to use my money in hong kong while i am in South Africa. The only thing they did is to notify me about my money being used in Hong Kong, how about blocking international transactions and making sure that I authenticate any suspicious transactions. I blocked my card with them on the phone but still my money was going while they assured me that the card has been blocked. They did not refund me any of my money. I was told that the investigation to my case will take 7 working days. To my dismay today while making a follow up I am told that it will take 4 to 6 weeks. I need my money!

A lady by the name of Busisiwe Mntambo from the ***** administration department still had the audacity to tell me that she cannot say the same thing will not happen again. she does not know what tomorrow hold. how rude is that. should i trust them with my next salary? How am I to survive this month if they are not willing to repay my money. I have no faith in them as they are so rude . Nedbank please repay my money!! I am moving my account else where you cat even assure me. what does your risk department do? Please repay my money I never travelled oversees, you as my bank should know that. Is it not that one needs to notify his bank when travelling? how come was I not notified to authenticate international transactions before allowing them in my account. some one give me answers ~!!!!!!!!