Nedbank is a *****

Good Day

So I've been a client of Nedbank for over 15 years and I should say the service I experienced from the bank assistants and management has been atrocious and utterly disgusting.

In late November I saw and ad on my phone and I proceeded to apply for it but they're systems did not respond and then I thought that was it but a month later I got message from them to say I need to come into one of their branches to collect a credit card, so I went there out of curiosity, I arrived at the bank and enquired about the terms of the credit card and they had informed me that the interest on the card is 17.5% so I told the bank assistant that they can proceed to cancel the card. In early January I noticed a debit order go off in my account from Nedbank,I then went into one of their branches to enquire and then told them there's a maintenance fee that went off from my account, the sales assistant informed me that they had issued the premium credit card and I then told them that I had asked for the credit account to be closed and then enquired about the standard credit cards rates, the sales assistant called head office and informed them that they should cancel the premium credit card and he then proceeded to apply on my behalf for the standard credit card he then told me that the proemium is done and I shall receive an sms to come collect the card I looked at him in awe and then asked him how much the rates were on the standard credit card and he told me that there is 16.5% interest to be paid on the card I then told him to cancel the card application and he informed me that I have to call the head office directly and then when I was on my way out of the branch he stopped me and told me to wait for him,while I did he came to me and informed me that he has a set of loans on offer for me and to my shock I told him that I'm not there for a loan and the reason why I came to enquire for a credit card was to clear and grow my credit score, i was so angry......and within two hours I the called head office of which I informed them of my situation and asked him to cancel it because at a 16.5% interest rate it feels like a loan. Recently I received a call from Nedbank that I owe them R439.00 for card maintenance of which to my shock I never app**** or signed and documentation regarding the application if the credit card, which only leads to one conclusion Nedbank is a bank that runs ***** schemes.