Nedbank is a **** 😒

About 10 days ago I made a purchase at a certain hardware where I swiped 7587 of which it went through on my side but later declined at the store n they gave a slip as proof saying transaction declined and reserved,so I was like let swipe again while waiting for the refund I paid 7400 instead it went through,to my surprise the 7587 didn't not reflect on my statement but on they side [bank] I called nedbank on Monday and they conformed they've seen both transactions and the lady said 7587 will be reversed back into my account in 14 days like what the **** why 14 days I devoted to stay calm todae I called them back to ask why is the money not showing anywhere in my transaction but the 7400 is where is my money the lady said she cannot trace and transferred me to complains department..I'm really ****ed off at this point I want my money and I'm not getting answers a whole nedbank hiring *********** people to **** around with our hard earned money .I want answers and my money