Nedbank is a disgrace

unfortunately there is no 0 rate but this bank deserves it. I am beyond disappointed, they are good with calling you and sorting out your problems for literally one day. After the trouble I had with two accounts then today I wake up with a text from the bank "notification" saying that I had a overnight transaction. I call the bank's call centre and they tell me that they don't where the money is because it is not even showing on my internet banking statement. I start panicking the lady Thembihle hangs up on me and doesn't help me. I go to the O.R tambo Nedbank and they tell me that the same account that I was told I need to close is now open again. I ask how ?they say they don't know. So who must know, its funny how the call centre and the branches never know anything. You can never get it right with this bank. I am so disappointed at how they treat me at this bank with no interest to help me. They only time I get assisted is when I complain. I am sick and tired of this bank because they treating me like I owe them something, instead I keep on getting money out of my account and no one is ever able to explain why. No one at nedbank ever knows anything. This is probably my 20th complain this year and I am still unhappy , why ?? because no one cares. Incompetence with their staff as well - 0%.